Terms & Conditions
Last update: May 4th, 2025
Date of application: May 4th, 2025
This Terms of Use Agreement is a legal agreement between you (“you” or “your”) and Lomor Services. This terms of Service Agreement (“Terms“, “Terms & Conditions“, this “Agreement”) governs your use of Lomor (“Lomor”, “Lomor Shop”, “we”, “our”, “us”) Website, branded pages on third party platforms (i.e. social networking services), and through our direct marketing campains or other online communications, as well as offline through our events, physical retail locations, and your purchase of the Products, without limitation or qualification, to be bound by these Terms and the Lomor website Privacy Policy. If you do not agree, please do not use our Services.
Article 1. Governing Law
The Terms are governed by the laws of France. These laws will apply no matter where in the world you live, but if you live outside of France, you may be entitled to the protection of the mandatory consumer protection provisions of your consumer protection law.
As an “Association Loi 1901” registered on Reunion Island (FR), the court of Saint-Denis on Reunion Island (97490) is designated as competent for any possible disputes.
Article 2. Accounts
Customer account registration is not mandatory for the use of our Services. Personal data will be used once for every order made by the use of our Services. Please read our Privacy Policy for more informations.
Article 3. Shipping
Currently, Lomor website is able to ship to the following countries:
- Reunion Island (FR) with possibility of physical pickups locations;
- Europe with some exclusions related to possible geo political limitations or armed conflicts, out of the control of Lomor. Physical pickups location are unavailable for Europe.
We are unable to guarantee processing times for received orders. Lomor is a small entity and will make it’s best to fullfiled every order as soon as possible. Moreover, we are currently unable to ship to all other worldwide countries, than those mentioned above.
Article 4. Shipping Risks
We use the Colissimo French Carrier for all our shippings as all of them will be sent from France. Lomor can provide customers with tracking information if asked during checkout (paid option). Lomor will not be held responsible for any delays, damages, or losses due to (but not limited to) natural disasters, acts of federal, state or local government, fires, floods, strikes, lockout, freigh embargoes, theft, and/or act of God.
Lomor is unable to inform customers of expected shipping dates or to contact the shipping carrier on their behalf. Customers are informed that tracking information may be unavailable for some countries, beyond France, even if they paid for the option during checkout. Customers agree that this limitation is not the responsability of Lomor, but we will do our best to provide customers with foreign tracking information if available through Colissimo services.
Article 5. Payments & Payments Methods
We currenty uses SumUp Payment Gateway (“SumUp”) and Paypal Payment (“PayPal”) to process payments. SumUp accepts payments through various credit cards, including Visa, MasterCard, American Express, Diners, Discover et JCB. For orders placed by credit card or PayPal, the payment is deducted at the time of order placement. SumUp and PayPal are PCI complients on data security. Click here and here to learn more.
Customers are also able to choose to make payment via direct bank transfer on our bank account. In this case, order will be on-hold until we confirm that payment has been received. Our bank information will be sent to customer by email after checkout.
Article 6. Returns and Refunds Policy
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
Please consult our full Returns & Refunds Policy for more informations.
Article 7. Promotion and Sales
Any promotions, sales, or special offers are available while supplies last, during specified timeframe, and/or on specified products, only on the Website and cannot be applied to previous purchases, purchases of gift cards, sales tax, or shipping charges. A promotion code (“coupon”) may be necessary. Any promotions, sales, or special offers are non-transferrable, not redeemable for cash, cannot be combined with other promotions, and (unless otherwise specified) may be redeemed once per customer. Offers are subject to change without notice.
Expiry dates may apply to each offer code. Offer codes are void if copied, transferred, sold, exchanged or expired, and where prohibited. Requests not complying with all offer code requirements will not be honored.
Article 8. Third Party Websites
Lomor website contains links to other websites on the Internet that are owned and operated by third parties including, without limitation, social networks. We do not control the information, products or service made available on or through these third party websites. The inclusion of any link does not imply endorsement by Lomor of the applicable website or any association with the website’s operators. Because Lomor has no control over such websites and/or resources, each user of our Services agrees that Lomor is not responsible or liable for the availability or the operation of such external websites, for any material located on or available from or through any such websites or for the protection any user’s data privacy by third parties. Each user further agrees that Lomor shall not be responsible or liable, directly or indirectly, for any loss or damage caused by the use of or reliance on any such material available on or through any such websites.
Article 9. Intellectual Property Ownership
All rights, title, and interest in the Website, including all copyrights, patents, trade secrets, and other proprietary rights, and any derivative works thereof, shall belong solely and exclusively to Lomor or its licensors, and you shall have no rights whatsoever in any of the foregoing. All design and content featured on the Lomor website, including the text, images, photographs, graphics, logos, button icons, audio clips, information, forms, graphs, videos, typefaces, music, sounds, illustrations, descriptions, data, and other material and software, as well as the selection, assembly and arrangement thereof, are referred to collectively as the “content”, and are copyrights, trademarks and/or intellectual property that are owned, controlled, or licensed by Lomor. This website in its entirety is protected by copyright and applicable laws. The content may contain errors, omissions, or typographical errors or may be out of date. Lomor may change, delete, or update any content at any time and without prior notice. The content is provided for informational purposes only and is not binding on Lomor in any way except to the extent it is specifically indicated to be so. You may view and use the content only for your personal, noncommercial use, and for shopping and ordering on the Lomor website, and for no other purpose, and you shall retain intact all copyright and other proprietary notices.
Article 10. Disclaimer of Warranties
EXCEPT AS OTHERWISE EXPRESSLY PROVIDED IN THIS AGREEMENT, (A) THE SITE IS PROVIDED “AS-IS” AND “WITH ALL FAULTS,” AND, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LOMOR, INCLUDING ITS AFFILIATES, SUBSIDIARIES, LICENSORS, SUBCONTRACTORS, DISTRIBUTORS, SERVICES PARTNERS, AGENTS AND MARKETING PARTNERS) AND EACH OF THEIR RESPECTIVE EMPLOYEES, DIRECTORS AND OFFICERS (COLLECTIVELY, THE “LOMOR PARTIES”) DISCLAIM ALL REPRESENTATIONS, WARRANTIES AND CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED, REGARDING THE SITE, OR OTHERWISE RELATING TO THIS AGREEMENT, INCLUDING WARRANTIES AND CONDITIONS OF FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, MERCHANTABLE QUALITY, NON-INFRINGEMENT AND ACCURACY AND NON-INTERFERENCE; (B) NEITHER LOMOR NOR ANY LOMOR PARTY WARRANTS THAT (i) THE SITE IS OR WILL BE SECURE, ACCURATE, COMPLETE, UNINTERRUPTED, WITHOUT ERROR, OR FREE OF VIRUSES, WORMS, OTHER HARMFUL COMPONENTS, OR OTHER PROGRAM LIMITATIONS, (ii) THE WEBSITE WILL MEET YOUR REQUIREMENTS, (iii) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE WEBSITE WILL BE ACCURATE OR RELIABLE, (iv) ANY ERRORS IN THE WEBSITE WILL BE CORRECTED; (C) YOU ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR, OR CORRECTION OF PROBLEMS CAUSED BY VIRUSES OR OTHER HARMFUL COMPONENTS, UNLESS SUCH ERRORS OR VIRUSES ARE THE DIRECT RESULT OF LOMOR’S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT; (D) LOMOR AND THE LOMOR PARTIES, JOINTLY AND SEVERALLY, DISCLAIM AND MAKE NO WARRANTIES OR REPRESENTATIONS AS TO THE ACCURACY, QUALITY, RELIABILITY, SUITABILITY, COMPLETENESS, TRUTHFULNESS, USEFULNESS, OR EFFECTIVENESS OF THE FORMS, DATA, REPORTS, RESULTS OR OTHER INFORMATION OBTAINED, GENERATED OR OTHERWISE RECEIVED BY YOU FROM ACCESSING AND/OR USING THE WEBSITE OR OTHERWISE RELATING TO THIS AGREEMENT, AND (E) USE OF THE WEBSITE IS ENTIRELY AT YOUR OWN RISK AND NEITHER LOMOR NOR ANY OF THE LOMOR PARTIES SHALL HAVE ANY LIABILITY OR RESPONSIBILITY THEREFORE.
Article 11. Limitation of Liability
NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS AGREEMENT, IN NO EVENT WHATSOEVER SHALL LOMOR BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOST TIME OR GOOD WILL, EVEN IF LOMOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE. LOMOR SHALL NOT BE LIABLE FOR ANY CLAIMS AGAINST YOU BY THIRD PARTIES. YOU ACKNOWLEDGE THAT THESE LIMITATIONS OF LIABILITY SHALL APPLY EVEN IF THE REMEDIES FAIL THEIR ESSENTIAL PURPOSE.
User hereby acknowledges that this paragraph shall apply to all content, merchandise and services available through the Website. Certain states and/or jurisdictions do not allow the exclusion of implied warranties or limitation of liability for incidental, consequential or certain other types of damages, so the exclusions set forth above may not apply to you.
Article 12. Representations and Warranties
By using the Services, you represent and warrant that (a) you understand and agree that this Agreement is a legally binding agreement and the equivalent of a signed, written contract; (b) you will use the Website in a manner consistent with all applicable laws and regulations and in accordance with the terms and conditions of this Agreement; (c) you are authorized to sign for and bind any entity for whom you are acting a representative or other agent; (d) you will not impersonate any person or entity, misrepresent any affiliation with another person, entity or association, use false headers or otherwise conceal your identity from Lomor for any purpose.
Article 13. Amendments to the Terms
Lomor may revise these Terms at any time. Your continued usage of the Lomor Services will mean you accept those changes, and you agree to comply with all applicable laws and regulations. The materials provided on the Lomor Services are protected by law, including, but not limited to, French copyright laws, European laws and international treaties.
If you have subscribed to our mailling list during one of your checkout, Lomor reserves the right to send you an information email regarding the modification of these Terms.
Article 14. Contat Us
If you have any questions about these Terms & Conditions, you can :
- email us at [email protected]
- call us at: +262 692 25 66 22
- send us mail to : Lomor, 6 Ligne d’Equerre 97432, Ravine des Cabris, Ile de la Réunion, FRANCE
