{"id":1382,"date":"2025-04-13T21:56:30","date_gmt":"2025-04-13T17:56:30","guid":{"rendered":"http:\/\/localhost\/?page_id=1382"},"modified":"2025-04-30T21:37:22","modified_gmt":"2025-04-30T17:37:22","slug":"returns-policy","status":"publish","type":"page","link":"https:\/\/www.lomor.re\/fr\/returns-policy\/","title":{"rendered":"Retours et remboursements"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1382\" class=\"elementor elementor-1382\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-217aceb e-flex e-con-boxed e-con e-parent\" data-id=\"217aceb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4ac2d1f elementor-widget elementor-widget-template\" data-id=\"4ac2d1f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"412\" class=\"elementor elementor-412\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4d459d0 e-flex e-con-boxed e-con e-parent\" data-id=\"4d459d0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-20e1911 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"20e1911\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-77f6d034 e-flex e-con-boxed e-con e-parent\" data-id=\"77f6d034\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b7776e2 e-con-full e-flex e-con e-child\" data-id=\"b7776e2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0bce6bb elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"0bce6bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Derni\u00e8re mise \u00e0 jour le 4 mai 2025<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e4a0fcf elementor-widget-mobile__width-initial elementor-widget elementor-widget-heading\" data-id=\"e4a0fcf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Date d'application me 4 Mai 2025<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-62bd72b elementor-widget elementor-widget-heading\" data-id=\"62bd72b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Vue d'ensemble<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f2d7554 elementor-widget elementor-widget-text-editor\" data-id=\"f2d7554\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Notre politique de remboursement et de retour dure 30 jours. Si 30 jours se sont \u00e9coul\u00e9s depuis votre achat, nous ne pouvons pas vous offrir un remboursement complet ou un \u00e9change. Pour pouvoir \u00eatre retourn\u00e9, votre article doit \u00eatre inutilis\u00e9 et dans le m\u00eame \u00e9tat que celui dans lequel vous l'avez re\u00e7u. Il doit \u00e9galement \u00eatre dans son emballage d'origine.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>Pour engager votre demande de retour, nous avons besoin :<\/p>\n<ul>\n<li>du num\u00e9ro de commande<\/li>\n<li>de l'adresse email utilis\u00e9e lors de la commande<\/li>\n<li>du Pr\u00e9nom et du Nom utilis\u00e9s lors de la commande<\/li>\n<li>de l'adresse de facturation utilis\u00e9e lors de la commande<\/li>\n<\/ul>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-344cb6e elementor-widget elementor-widget-heading\" data-id=\"344cb6e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Articles ne pouvant pas \u00eatre retourn\u00e9s<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-24248bb elementor-widget elementor-widget-text-editor\" data-id=\"24248bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Plusieurs types de marchandises ne peuvent pas \u00eatre retourn\u00e9s. Les produits p\u00e9rissables tels que les journaux ou les magazines ne peuvent pas \u00eatre retourn\u00e9s. Nous n'acceptons pas non plus les produits intimes ou sanitaires, les mati\u00e8res dangereuses, les liquides ou les gaz inflammables. Ces articles suppl\u00e9mentaires ne peuvent pas non plus \u00eatre retourn\u00e9s :<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p><!-- \/wp:paragraph --><!-- wp:list --><\/p>\n<ul>\n<li>Cartes cadeaux<\/li>\n<li>Produits num\u00e9riques t\u00e9l\u00e9chargeables<\/li>\n<li>Certains articles de sant\u00e9 et de soins personnels<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4b08cf2 elementor-widget elementor-widget-heading\" data-id=\"4b08cf2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Articles partiellement remboursables<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b324608 elementor-widget elementor-widget-text-editor\" data-id=\"b324608\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Dans certaines situations, seuls des remboursements partiels sont accord\u00e9s :<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:list --><\/p>\n<ul>\n<li>Livre pr\u00e9sentant des signes \u00e9vidents d'utilisation<\/li>\n<li>Disque vinyle, CD, DVD, cassette VHS, logiciel, jeu vid\u00e9o ou cassette qui ont d\u00e9j\u00e0 \u00e9t\u00e9 ouverts<\/li>\n<li>Tout article qui n'est pas dans son \u00e9tat d'origine, qui est endommag\u00e9 ou auquel il manque des pi\u00e8ces pour des raisons qui ne sont pas dues \u00e0 une erreur de notre part<\/li>\n<li>Tous les articles re\u00e7us entre 31 et 60 jours apr\u00e8s la livraison<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-48c33d4 elementor-widget elementor-widget-heading\" data-id=\"48c33d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Articles non remboursables<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dd9df9e elementor-widget elementor-widget-text-editor\" data-id=\"dd9df9e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li>Les articles sold\u00e9s ne peuvent pas \u00eatre rembours\u00e9s. Seuls les articles \u00e0 prix normal peuvent \u00eatre rembours\u00e9s<\/li>\n<li>Les articles cadeaux ne sont pas remboursables<\/li>\n<li>Tout article re\u00e7u apr\u00e8s 60 jours \u00e0 compter de la date de livraison<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-02fd7e4 elementor-widget elementor-widget-heading\" data-id=\"02fd7e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Echange<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-41ba1b1 elementor-widget elementor-widget-text-editor\" data-id=\"41ba1b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nous ne rempla\u00e7ons les articles que s'ils sont d\u00e9fectueux ou endommag\u00e9s. Si vous souhaitez l'\u00e9changer contre le m\u00eame article, veuillez d'abord nous envoyer un courriel \u00e0 l'adresse <a href=\"mailto:contact@lomor.re\">contact@lomor.re<\/a> pour v\u00e9rifier si l'article correspondant est encore disponible. Si l'article n'est plus disponible, nous vous proposons un article similaire.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad6e878 elementor-widget elementor-widget-heading\" data-id=\"ad6e878\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Retours<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c44da6c elementor-widget elementor-widget-text-editor\" data-id=\"c44da6c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Pour retourner votre article, vous devez d'abord nous \u00e9crire \u00e0 contact@lomor.re avec les informations obligatoires demand\u00e9es ci-dessus. Une adresse postale la plus proche possible de votre adresse de livraison vous sera alors communiqu\u00e9e par e-mail.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>Il vous incombe de payer vos propres frais d'exp\u00e9dition pour le retour de votre article. Les frais d'exp\u00e9dition ne sont pas remboursables. Si vous recevez un remboursement, les frais de retour seront d\u00e9duits de votre remboursement.<\/p>\n<p>Veuillez noter que les frais d'exp\u00e9dition peuvent \u00eatre \u00e9lev\u00e9s. Le d\u00e9lai d'acheminement du produit \u00e9chang\u00e9 peut varier en fonction de votre lieu de r\u00e9sidence.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>Si vous retournez des articles plus co\u00fbteux, vous pouvez envisager d'utiliser un service d'exp\u00e9dition avec suivi ou de souscrire une assurance d'exp\u00e9dition. Nous ne garantissons pas que nous recevrons l'article retourn\u00e9.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6bafa6f elementor-widget elementor-widget-heading\" data-id=\"6bafa6f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Remboursements<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0e012d6 elementor-widget elementor-widget-text-editor\" data-id=\"0e012d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Une fois votre retour re\u00e7u et inspect\u00e9, nous vous enverrons un courrier \u00e9lectronique pour vous informer que nous avons re\u00e7u votre article retourn\u00e9. Nous vous informerons \u00e9galement de l'approbation ou du refus de votre remboursement.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>Si votre demande est accept\u00e9e, votre remboursement sera trait\u00e9 et un cr\u00e9dit sera automatiquement appliqu\u00e9 \u00e0 votre carte de cr\u00e9dit ou \u00e0 votre mode de paiement initial, dans un certain d\u00e9lai. Nous ne pouvons pas garantir le d\u00e9lai de traitement de votre remboursement.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-206cd564 elementor-widget elementor-widget-text-editor\" data-id=\"206cd564\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><!-- \/wp:heading --><!-- wp:paragraph --><\/p>\n<p><!-- \/wp:paragraph --><!-- wp:heading --><\/p>\n<p><!-- \/wp:paragraph --><!-- wp:heading --><\/p>\n<p><!-- \/wp:heading --><!-- wp:paragraph --><\/p>\n<p><!-- \/wp:paragraph --><!-- wp:heading --><\/p>\n<h2 class=\"wp-block-heading\">En cas de besoin<\/h2>\n<p><!-- \/wp:heading --><!-- wp:paragraph --><\/p>\n<p>Contactez nous pour toutes questions relatives aux remboursements et aux retours.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Last update: May 4th, 2025 Date of application: May 4th, 2025 Overview Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1382","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Returns and Refunds Policy - Lomor<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.lomor.re\/fr\/returns-policy\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Returns and Refunds Policy - Lomor\" \/>\n<meta property=\"og:description\" content=\"Last update: May 4th, 2025 Date of application: May 4th, 2025 Overview Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange. 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